Delivery Details
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after order confirmation.
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Time
Delivery times depend on your location and the shipping method selected at checkout.
Estimated delivery times:
- Local orders: 2–5 business days
- International orders: 7–14 business days
Please note that delivery times are estimates and may vary due to customs clearance, courier delays, or unforeseen circumstances.
3. Shipping Fees
Shipping costs are calculated at checkout and displayed before completing your purchase.
Occasionally, HEALTHFY may offer free shipping promotions, which will be clearly announced on the website.
4. Delivery Areas
We currently ship to selected countries and regions. Availability of shipping destinations may change at any time without prior notice.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email (if available) so you can monitor the delivery status of your package.
6. Customs & Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
7. Delays & Issues
HEALTHFY is not responsible for delivery delays caused by:
- Courier or postal service issues
- Customs inspections
- Incorrect or incomplete shipping addresses provided by the customer
Please ensure that your delivery information is accurate at checkout.
8. Damaged or Missing Packages
If your order arrives damaged or if an item is missing, please contact us within 48 hours of receiving your package. Include your order number and clear photos (if applicable) so we can assist you promptly.
9. Contact Us
If you have any questions about delivery or shipping, please reach out to us through the Contact Us page on the HEALTHFY website.